products & services
Workforce management
IEX TotalView &
Workforce Dynamics
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
exchange data between your critical business systems
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Services & support
customer service transformation We help the world's leading companies to reduce cost, increase revenues and improve customer and employee retention within contact centres and other service environments.
IEX TotalView & Workforce Dynamics Hosted and managed services to match agent resources with contact demand to improve service and reduce cost.
Consulting Create and optimise your contact handling enterprise to meet your operational and strategic objectives
management information system QPC MIG Better manage the contact and work processing data in your front and back office to get the information insight you need to take more effective management action
Integration QPC Integration Layer Share information between systems in your enterprise to reduce manual input, improve data accuracy, integrate new systems and make the most of your existing technology investments
Skills Management and eLearning Séntrel Capability Management Develop your people efficienctly and effectively to meet your business needs
BTEC Career Path Work base learning providing structured career development and the skills that your business needs to succeed