Pitman Training chooses hosted QPC Séntrel Learning Management System for its new Management Professional learning programme
Pitman Training Management Professional students to get online access to management training programme.
Monday, November 10, 2008
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QPC Séntrel Total Capability Management system wins Best Product at the 2008 European Call Centre Awards
New Virtual Class and Learning Management functionality provide new ways to create, disseminate and confirm understanding of training to reduce costs and increase effectiveness of development activities
Thursday, October 30, 2008
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QPC launches Back Office, Home Working and eLearning solutions at Call Centre Expo 2008
New tools support cost control, customer service and employee satisfaction improvements within the new back office and home working areas as well as Agile Training across the enterprise
Friday, September 05, 2008
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Best Laid Plans - better resource planning - Q&A from CCF magazine
Planning resources in the call centre well ahead of schedule is imperative for organisations, particularly in the run up to holidays such as Christmas, or in school holiday times for a call centre with a lot of parents in their staff. But how does an organisation go about implementing good planning? QPC's response to questions posed by James West, for the article which appeared in Call Centre Focus (Aug 08).
Thursday, August 14, 2008
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QPC buys Perimeter Technology
New QPC North American business to focus on developing next generation Management Information Solutions and supporting and supplying QPC’s existing products and services.
Monday, July 14, 2008
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QPC sells European and Asia Pacific IEX TotalView workforce management practices to NICE.
QPC has completed an agreement to sell its European and Asia pacific IEX TotalView workforce management practices to NICE. QPC's IEX TotalView practice in Europe recently became a separate business unit called Workforce Dynamics.
Wednesday, April 16, 2008
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Policing policy - getting resource management right - from Criminal Justice Management magazine
Contact centre workforce management systems improve speed of answer, provide a better work/life balance and reduce operating costs but for the technology to succeed get your resource management policies right
Friday, January 11, 2008
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Training and development executive forum - from Customer Management magazine
Good training and development can dramatically improve employee satisfaction and reduce staff attrition - increase customer satisfaction and support retention - boost sales and cut costs. Often it’s also the first pledge made by businesses and the first budget to be cut.
Thursday, November 01, 2007
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Swedish workforce management experts KnowTime become part of QPC
QPC address the growing needs of the Northern European call centre markets for sophisticated workforce optimisation tools and extends its workforce management system’s functionality with new products
Wednesday, August 29, 2007
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Flexible Success - enabling a better work/life balance
How workforce management systems are enabling a better work / life balance through greater flexibility and the benefits that this is creating for employees, customers and the business alike.
Thursday, May 24, 2007
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