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QPC MIG
Front and back office management information for reporting, analysis and integration
Introduction
Technical overview
> Introduction
> Data Collection & Distribution Services
> Technology and compatible platforms
> Integrating systems
> Reporting and analytics
applications
> Analytics and reporting
solutions
> 3rd party reporting and
Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
platforms
QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
for office management
QPC Reveal Information
Communication Solutions
QPC Agent Interaction Centre
IEX TotalView
Hosted and managed workforce management solution and system enhancements
Introduction
IEX TotalView hosted
Workforce Dynamics managed
IEX TotalView hosted training
IEX TotalView Enhancements (SNAPS)
> QPC Aladdin
Fair schedule allocation
> QPC Saly
Payroll management
IEX TotalView Central
> Forecaster
> Planner
> Scheduler
> Change Manager
> Multisite
> Performance Manager
> Administrator
IEX TotalView Advanced
> Multimedia
> Multiskill
> WebStation
> Adherence suite
> Smartsync suite
> Vacation & Holiday Planner
> Outsource Manager
Outbound solutions
Smart architecture
QPC ACD MIS
MI systems for Siemens Realitis & BT FeatureNet
Introduction
QPC pRo100 MIS
QPC FeatureNet MIS
QPC Integration Layer
Exchange data between your critical business systems
Introduction
Training & development
Resource Planning courses
Introduction
Workforce Management 123
> Course detail
> Booking form
Resource Planning -
intraday management
> Course detail
> Booking form
Resource Planning 456
> Course detail
> Booking form
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Introduction
QPC Skills Management
QPC Learning Management
QPC Virtual Class
eLearning
Professional services
Consulting
Strategy and operational advice
Introduction
Strategy Realisation Consulting
Operational Consulting
Services & support
Introduction
Account management
Support and engineering
Project management
Professional services
Ongoing relationships
Online support centre
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case studies
International Telco
- QPC Integration Layer Case Study
Dell Computer Corporation
- QPC Consulting Case Study
Xerox
- QPC Consulting Case Study
Barclaycard Business
- TotalView Case Study
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