products & services
Workforce management
IEX TotalView &
Workforce Dynamics
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
exchange data between your critical business systems
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Introduction

QPC Desktop Connect
> QPC Trigger
> QPC Monitor
> QPC Process

QPC Work Management Centre

QPC Agent Activity Track
Services & support
QPC Desktop Connect
Desktop Connect consists of 3 integrated modules:

QPC Desktop Connect Trigger - easily collect events from desktop applications to provide productivity and handle time information for documents, integrates with 3 party systems and adds additional functionality to existing applications

QPC Desktop Connect Monitor - understand in detail the activity that takes place on every agent's desktop

QPC Desktop Connect Process - see the business processes followed by individuals clearly so you can refine and optimise them