products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
Introduction

Technical overview
> Introduction
> Data Collection & Distribution        Services
> Technology and compatible        platforms
> Integrating systems
> Reporting and analytics
     applications
> Analytics and reporting
     solutions
> 3rd party reporting and
     Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
     platforms

QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
     Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
     for office management

QPC Reveal Information
  Communication Solutions

QPC Agent Interaction Centre
IEX TotalView
Hosted and managed workforce management solution and system enhancements
QPC ACD MIS
MI systems for Siemens Realitis & BT FeatureNet
QPC Integration Layer
Exchange data between your critical business systems
Training & development
Resource Planning courses
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Services & support
QPC Office Management Solutions - Reveal Reporting
Using data from the QPC MIG the QPC Reveal Reporting system will enable you to analyse and report information how, when and where it's needed, for everyone from managers to agents. Information available in reports includes:
Workflow management
  • Task arrival rates
  • Task queue sizes
  • Task service levels and wait times
  • Task handle times and average handle times
Performance management
  • Individual / team / business unit productivity by task
  • Individual / team / business unit handle time and average handle by task
  • Individual / team / business unit availability
  • Individual / team / business unit occupancy
Application and process management
  • Individual / team / business application use
  • Sequence of events used to complete tasks