The IEX TotalView system was designed to minimise administration efforts while enabling information access to those who need it, ensuring system integrity and security are maintained. Group and individual access rights allow full flexibility in controlling the level of information and functionality afforded every user in the system. Many rudimentary administrative tasks, such as moving agents (along with their schedules, preferences, etc.) between groups, are easily accomplished using a wide range of timesaving utilities.

Comprehensive auditing features provide a detailed historical record, by Login ID, of access granted and modifications made. System administrator functions are fully accessible from any workstation on the IEX TotalView system, not tied to a specific system console.