Planning is essential to effective management and sound decision making. The IEX TotalView system's planning functions extend your forward vision from months to years, automatically applying trends from your historical performance. You can easily identify the best weeks for training, or critical weeks when vacation time may need to be limited.

Analyse the effects of business changes using "what-if" scenarios to determine the impact on requirements and performance if service levels, growth rates, or other parameters are changed. If a new service or product line is expected to increase call handling time, the IEX TotalView system can help you quickly find out whether your service level will be impacted.

The IEX TotalView system also includes an integrated personnel planner to help develop an effective hiring plan and staffing budget to meet your future needs.