Small contact centres face many of the same fundamental challenges of larger centres. Each needs to create accurate forecasts, build efficient schedules for agents and then monitor and analyse how well it is meeting service level and other goals.

Effective workforce management is especially critical in smaller contact centres, where a single agent can make a big difference in your contact centre performance.

The IEX TotalView SC system offers the same core capabilities of the full IEX TotalView Workforce management system, attractively priced and tailored to meet the needs of smaller contact centres, single or multisite, with 100 agents or fewer. The IEX TotalView SC system has been built from the proven IEX TotalView system, so you can simply add the features you need as your contact centre grows.

With IEX TotalView SC you'll enjoy the same benefits of reduced administrative time, more efficient scheduling, reduced labour costs and improved agent morale that larger contact centres experience with IEX TotalView workforce management.

In addition, the IEX TotalView SC system includes turnkey installation and training that will get you up and running quickly. The system is pre-loaded with common schedule templates, profiles and sample agent records that can easily be modified to fit your environment during on-site installation and training. Training for the IEX TotalView SC system has also been optimised to focus on the features that are most critical to your operation.

Let us show you how easily IEX TotalView SC can improve your performance and streamline your workforce management.