products & services
Workforce management
IEX TotalView &
Workforce Dynamics
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
exchange data between your critical business systems
QPC MIS
Contact routing and back office Management Information Systems
Introduction

QPC MIG

QPC pRo100 MIS

QPC FeatureNet MIS
QPC Back Office Management
MI for performance and workforce management
Services & support
Introduction
QPC has provided management information systems for telephony and contact centres for nearly 30 years. Our latest MIS, the QPC MIG, represents a major advance in technology. For the first time enterprises with multi-site, front and back office environments can be managed from a single system.

QPC Management Information Gateway (MIG) - the QPC MIG and its optional reporting systems provide both data and management information for organisations using popular voice and multimedia ACDs like Aspect, Avaya, Nortel and Siemens as well as the Cisco or Genesys contact routing frameworks. Using the QPC Back Office Management solutions, and custom built Collection Services, the MIG can also work with any application within a back office workflow as well as popular CRM systems.

QPC pRo100 MIS - the QPC contact centre management information system for the Siemens Realitis switch.

QPC FeatureNet MIS - the QPC contact centre management information system for the Nortel DMS-100 Meridian Digital Centrex switch. The MIS is distributed in the UK by BT.