The new QPC Séntrel Capability Management platform has been extensively used by some of the world's largest businesses to provide strategic management of capability. Simply put, QPC's Séntrel solutions will enable you to better manage business critical people related processes within your organisation - from appraisal to remuneration, recruitment to compliance, development to training:

QPC Séntrel - skills management - the core Séntrel platform offers functionality around compliance, career planning, training needs analysis (TNA), remuneration and 360° appraisals. The Séntrel platform also has functionality and integrations created specifically to meet the needs of your contact centre and the systems found there:

• Enhanced resource planning and skills based routing through better management of skills and automated updating of agent-skill profiles.
• Optimised scheduling of eLearning and other training and development interventions using workforce management systems.
• Better targeting of agent development resources through Quality Monitoring contact handling guidelines and Performance Management scorecards aligned to skills and competency frameworks.

QPC Séntrel - learning management (LMS) - allows training managers to deploy classroom, mentoring, eLearning and virtual class resources to close skill gaps as well as manage content and analyse results from assessments.

QPC Séntrel - virtual class - features state-of-the-art video conferencing with VOIP, so tutors or subject matter experts can guide students, demonstrate applications, set quizzes, respond to questioning. With Virtual Class tutors can even control student's computers remotely.

eLearning creation applications - for the quick development of effective AICC and SCORM compliant multimedia training content for Séntrel - learning management and virtual class or any other LMS:

• Adobe Captivate - quickly build simulations of agents' desktop applications to train new users and speed the introduction of new systems and processes.
• Adobe Presenter - easy content creation by turning Microsoft PowerPoint presentations into engaging interactive training courses with assessments.

Learning training content - bespoke and ready made multimedia training to improve individual performance and achieve business goals from increased sales to improved customer service.