Workforce management
IEX TotalView &
Workforce Dynamics
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
Data exchange, capture and reporting systems
QPC MIS
Contact routing and ACD management information systems
Services & support
Quorum user groups
Séntrel development solutions
An integrated suite of solutions to help you develop your people to meet your business needs - efficiently and effectively
eLearning creation applications
QPC provide Adobe (formerly macromedia) eLearning creation applications to enable the quick development of effective AICC and SCORM compliant multimedia training content for Séntrel - learning management and virtual class or any other LMS:
  • Adobe Captivate - quickly build simulations of agents' desktop applications to train new users and speed the introduction of new systems and processes.
  • Adobe Presenter - easy content creation by turning Microsoft PowerPoint presentations into engaging interactive training courses with assessments.
If required, Professional Services are also on hand to help you create sophisticated training courses, or source existing proven content, and make sure you achieve a successful development solution. When creating bespoke eLearning content our interdisciplinary team will work with your Human Resources and Training departments, providing the additional services that your business may need to optimise training programmes and deliver against your business goals. To help you in training content development our team provides:
  • Performance improvement consultants
  • Educational course writers
  • Graphic designers
  • Multimedia content creators
  • Web programmers
Our Professional Services team are always available to help you develop world-class training and development and are your partners in content development before, during and after implementation.