products & services
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
exchange data between your critical business systems
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Services & support
Quorum user groups
Workforce Management Deploy your agents more efficiently to reduce costs and improve service levels
Consulting Create and optimise your contact handling enterprise to meet your operational and strategic objectives
Skills Management and eLearning Séntrel Development Solutions Develop your people efficienctly and effectively to meet your business needs
BTEC Career Path A career focused 4 stage structured learning programme for contact centres