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QPC MIG
Front and back office management information for reporting, analysis and integration
Introduction
Technical overview
> Introduction
> Data Collection & Distribution Services
> Technology and compatible platforms
> Integrating systems
> Reporting and analytics
applications
> Analytics and reporting
solutions
> 3rd party reporting and
Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
platforms
QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
for office management
QPC Reveal Information
Communication Solutions
QPC Agent Interaction Centre
ICMI contact centre career training
Operational training
Introduction
> Advancing Monitoring & Coaching
> Contact Center Coaching
> ESK for Supervisors
> Essential Skills & Knowledge
> Monitoring and Coaching
> WFM Boot Camp - NEW!!
> Skills and Knowledge Foundation for Agents
> Smart Strategy
> Workforce Management
Registration
> Registration form
> Public Seminar enquiry form
Your ICMI trainer
Workforce & Performance Management
Workforce Management
Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
Introduction
Qfiniti Observe
> Compliance Logging
> Quality Monitoring
Qfiniti Easylink
> Desktop triggers & capture
Qfiniti Advise
> Agent assessment
Qfiniti Survey
> Customer surveys
Qfiniti Explore
> Speech analytics
Qfiniti Assist
> Transaction assistance
Qfiniti Introspect
> Desktop activity monitoring
Qfiniti Expert
> eLearning
Qfiniti JASS
> Job applicant screening
Qfiniti Hosted Archive
Qfiniti Web Access
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
Introduction
Standard Edition
Contact Centre Edition
Enterprise Edition
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Introduction
Skills Management
Learning Management
Virtual Class
eLearning
Professional services
Consulting
Strategy and operational advice
Introduction
Strategy Realisation Consulting
Operational Consulting
QPC Integration
exchange data between your critical business systems
QPC Integration Layer
Services & support
Introduction
Account management
Support and engineering
Project management
Professional services
Ongoing relationships
Online support centre
Quorum user groups
Introduction
Workforce Management - Login
Autonomy etalk Qfiniti - Login
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case studies
fixed line, broadband and IPTV provider
- QPC MIG and Barista reporting Case Study
residential and business telecomms provider
- QPC MIG WFM Integration Case Study
bank - asset finance division
- QPC MIG and Barista reporting Case Study
European Telco
- QPC Integration Layer
Edexcel
- QPC Séntrel LMS
Omnifone
- QPC Séntrel LMS
Sky
- Autonomy etalk Qfiniti call and screen recording for quality management
Dell
- operational and strategy consulting
Xerox
- operational and strategy consulting
news & events
QPC to support Middle East skills development initiatives with ICMI contact centre career training courses
QPC and Spescom Datafusion in Management Information Gateway (MIG) partnership
QPC (MEA) announces strategic alliance with KnoahSoft
QPC launches new Management Information Gateway solution at MECC 09
QPC continues to grow rapidly in the Middle East and Africa
Best Laid Plans - better resource planning - Q&A from CCF magazine
Getting service right - from CommsMEA magazine
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