products & services
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
Data exchange, capture and reporting systems
CTIA
Contact routing management information system, gateway and agent unified desktop
Services & support
Quorum user groups
Introduction
QPC works with a select number of suppliers around the world so that you can purchase products and services from your preferred partner.

Founded in Australia in 1995, IST is a dynamic privately held company that offers professional ICT services and bespoke voice, data, video solutions for the enterprise IP communications market. Headquarters in Australia, IST’s niche is providing state of the art software tools and products that bridge the gap between technology vendors and the integration needs and business objectives of large enterprise customers. IST expanded in the Middle East market in 2002 opening offices in Riyadh, Kingdom of Saudi Arabia, and became one of the first Cisco Advanced Technology Partners in the region for contact centre technology. IST continued its expansion and opened offices in Egypt and UAE. IST is a strategic partner of Cisco Systems and Sun Microsystems.
www.istnetworks.com