products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
ICMI contact centre career training
Operational training
CIAC Certification
Globally recognised contact centre qualifications
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
QPC Integration
exchange data between your critical business systems
Services & support
Quorum user groups
Become a partner
We are always excited to work with organisations who feel that our solutions would benefit their customers. If you would like to contact us to get more information on becoming a partner click here.

Partners' Information Area
The Partners' Information Area contains news and knowledge to help our current partners understand and promote our solutions. If you would like to access the partners information area please click here.

Current partners

IST
www.istnetworks.com
Founded in Australia in 1995, IST is a dynamic privately held company that offers professional ICT services and bespoke voice, data, video solutions for the enterprise IP communications market. Headquarters in Australia, IST’s niche is providing state of the art software tools and products that bridge the gap between technology vendors and the integration needs and business objectives of large enterprise customers. IST expanded in the Middle East market in 2002 opening offices in Riyadh, Kingdom of Saudi Arabia, and became one of the first Cisco Advanced Technology Partners in the region for contact centre technology. IST continued its expansion and opened offices in Egypt and UAE. IST is a strategic partner of Cisco Systems and Sun Microsystems.

Teleopti
www.teleopti.com
Teleopti is a leading global provider of solutions for workforce management and telecom expense management. A financially secure organisation, with a triple A credit rating, Teleopti are known for developing products with superior technology, based on customer needs, which are easy to implement and use.

Teleopti use the QPC MIG and QPC Office Management Solutions to provide comprehensive and accurate information for their CCC workforce management solution, enabling it to be used with contact routing frameworks and within the back office.

Nice
www.nice.com
NICE IEX Workforce Management enables even the most complex multi-site, multi-skill and multi-channel call centres to forecast staffing needs, schedule their representatives' time, and effectively manage change every day.

NICE use the QPC MIG to provide comprehensive and accurate information for their IEX TotalView Workforce Management solution, successfully integrating it with a variety of contact routing frameworks.