QPC MIG
Front and back office management information for reporting, analysis and integration
Teleopti CCC
Workforce management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
QPC Integration
exchange data between your critical business systems
Services & support
Quorum user groups
press room
For a comprehensive list of recent press releases and othger news stories see the news and events section
Journalist's resources 
If you are a reporter on deadline and need some help fast the QPC Marketing Communications team is ready to assist you. We're here to share ideas, collaborate, provide industry information and put you in touch with our experts if needed. Our communications team is only a phone call or email away and can provide you with any information you need to complete your story or provide speakers on any of our specialist subjects:

Strategic issues
  • Customer satisfaction
  • Customer retention
  • Reducing operating costs
  • Reducing staff attrition
  • Increasing efficiency
  • Ensuring compliance
  • Improving effectiveness
  • Maximising customer value
  • Improving quality of service
Change issues
  • Contact centre creation
  • Workforce optimisation
  • Site consolidation
  • Virtualisation
  • Outsourcing
  • CRM
  • Sales process automation
  • Automated service and IVR
  • Telebusiness process migration
Contact us 
To contact the communications team direct:
email: ashogan.ramsammy@qpc.com

About QPC 
QPC helps the Middle East and Africa's leading companies like Qtel and Wataniya to improve business performance by enabling their customer service operations to surpass their operational and strategic goals.

Our global contact centre consulting expertise, management information systems (MIS), workforce optimisation solutions and educational services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service centre environments.

Local support world class company 
QPC in the Middle East and Africa has been established to provide exceptional local support through offices across the region. QPC also works in the North American, European and Asia Pacific markets giving our customers the reassurance that our commitment to local support is backed up by the resources of a world class company working with leading businesses across the globe.
 
Globally our clients include 
Australia Post
Barclaycard
Barclays
Cap Gemini Ernst & Young
Carphone Warehouse
Citistreet
Clerical Medical
Dell
Edexcel
Energex
Esure
Experian
First Direct
Fuji Xerox
Gala Coral
Garlands
Halifax GI
HBOS
Hilton
Hitachi Capital
IFDS
Intelligent Finance
Interflora
Lloyds TSB
MBNA
Morgan Stanley
National Australia Bank
National Express
NHS24
O2
Office Depot
Omnifone
Open University
Pitman Training Group
Powergen
Primus
Qtel
Redcats
RHL
Scottish & Newcastle
Scottish Power
Secure Trust
Shell
Siemens
Sykes
Telereal
Telstra
UCMS
Ventura
Wataniya
Westpac Corporation
The Woolwich