products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
Introduction

Technical overview
> Introduction
> Data Collection & Distribution        Services
> Technology and compatible        platforms
> Integrating systems
> Reporting and analytics
     applications
> Analytics and reporting
     solutions
> 3rd party reporting and
     Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
     platforms

QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
     Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
     for office management

QPC Reveal Information
  Communication Solutions

QPC Agent Interaction Centre
ICMI contact centre career training
Operational training
CIAC Certification
Globally recognised contact centre qualifications
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
QPC Integration
exchange data between your critical business systems
Services & support
Quorum user groups
QPC MIG - HR Manager
Some systems integration, analytics and reporting applications of data within the QPC MIG require that related human resource (HR) information be available as well. The QPC MIG - HR Manager makes it easy to input and maintain HR information, such as agent names, the ACD log in that they use, the sites that they work from and the business units / teams they belong to etc.

The QPC MIG can also supply just HR information (without associated contact / work data) to other contact systems (such as Quality Monitoring & CRM) to remove the need for entering information into many systems, keep these synchronised and reduce input errors.