products & services
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Introduction

Skills Management

Learning Management

Virtual Class

eLearning

Professional services
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
Data exchange, capture and reporting systems
CTIA
Contact routing management information system, gateway and agent unified desktop
Services & support
Quorum user groups
Séntrel development solutions An integrated suite of solutions to help you develop your people to meet your business needs - efficiently and effectively
Séntrel - virtual class
Séntrel - virtual class allows tutor-agent interaction through videoconferencing to teach complex subjects without losing training time by having to move agents to and from classrooms.