Our engineering, support, project management and professional services teams will not only help you quickly gain but also sustain benefits from your chosen solutions.
  Our account management and consulting service teams have many years experience of managing and recommending change within contact centres and customer service environments. Simply, they make sure that new and existing people, process and technology are aligned to meet your strategic and operational goals.
  Customer support and engineering services are provided by specialist teams based out of our service centres. Engineering teams install and maintain our systems on site at your convenience. Meanwhile, the customer support help desk fields all your support calls so that an appropriate specialist deals with your software or hardware query. Using advanced help desk systems, we track every enquiry and also facilitate vital communication in order to keep you informed of progress.

To guarantee that you get the ongoing service you require our Service Level Agreements (SLAs) are written to suit your individual business needs. They can be created for both critical and non-critical applications, up to 24 x 7 x 365, for when you require total peace of mind.
  Whatever solution you choose our project management teams will make the introduction process as smooth as possible, guaranteeing we deliver to you on time and on budget.
  Our Professional Services team have real first-hand experience of running contact centres and appreciate that successful solutions combine technology, processes and people into an effective whole.

The right training is essential if your people are to use solutions effectively after implementation and beyond. Professional services will provide ongoing learning programmes to make sure that individuals, at all levels from management to agents, are given the knowledge they need.

Training can also be based on skills frameworks and an easy to use learning management system that will help you identify what skills are required. This means that the movement of personnel will not adversely affect your organisation's ability to use solutions.

Uniquely, our professional services team can also support the change management process within your business. From managers to team leaders and agents we can identify the concerns that may adversely affect acceptance of your change initiative and provide inclusive communications to smooth its introduction and ensure success.
  For us a relationship does not end with a sale, it begins. We will work hard to keep you informed about the progress of your solution with updates and new feature reviews. We will also share information on best working practices to enable you to capitalise on new processes that could be of direct benefit. Our goal is simply to remain proactive in our relationships with you, distributing solution, industry and product news through our unique customer communication channels:

• Quorums - some of our solutions have user forums that are designed to keep you and your staff informed about news and working practices. Quorums feature free regular events throughout the year at which you can meet users from our other customers and share best practice ideas with our professional services team. There is also an exclusive Quorum area on our website that will give you unique and exclusive access to a community forum. Here you can post and find answers to your queries, get news about previous and forthcoming events and gain access to other information about your chosen solutions.
• RSVP - This programme of events will keep you and your organisation up to speed on all that is new in the customer service world. Open to executive decision makers only, each event is held at a select location and features a cutting edge topic for discussion. We invite analysts, businesses and key note speakers from across the customer service industry to spark the debate. These events will give you the opportunity to see how innovation could make a difference to your organisation.