The CIAC Certified Management Consultant (CCMC) designation verifies expert knowledge of call centre business operations. Call centre consultants and training professionals (internal and external to an organisation) with a minimum of one year job role experience are eligible to test for certification as a CIAC Certified Management Consultant.

Value of being a CIAC Certified Management Consultant

• Recognition as an call centre expert
• Validation of specialised call centre business expertise
• Enhanced professional image and increased value
• Demonstrated ability to drive best practices
• Commitment to excellence and continuous improvement

How to become a CIAC Certified Management Consultant
To achieve the professional designation of CIAC Certified Management Consultant requires successful completion of a four part assessment process that validates mastery level competency in call centre business operations and management practices. Competence is defined by the Call Centre Management Consultant Competencies. These industry defined competencies delineate job role specific call centre knowledge, skills and attributes across four domains:

• People Management
• Call Centre Operations
• Customer Relationships
• Leadership and Business