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QPC MIG
Front and back office management information for reporting, analysis and integration
Introduction
Technical overview
> Introduction
> Data Collection & Distribution Services
> Technology and compatible platforms
> Integrating systems
> Reporting and analytics
applications
> Analytics and reporting
solutions
> 3rd party reporting and
Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
platforms
QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
for office management
QPC Reveal Information
Communication Solutions
QPC Agent Interaction Centre
Teleopti CCC
Workforce management
Introduction
Teleopti WFM benefits
Teleopti SaaS benefits
Teleopti CCC features
> Overview
> Forecasting
> Scheduling
> Intraday management
> Performance management
> Interoperability
> Involve & empower
> 3rd party modules
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
Introduction
Qfiniti Observe
> Compliance Logging
> Quality Monitoring
Qfiniti Easylink
> Desktop triggers & capture
Qfiniti Advise
> Agent assessment
Qfiniti Survey
> Customer surveys
Qfiniti Explore
> Speech analytics
Qfiniti Assist
> Transaction assistance
Qfiniti Introspect
> Desktop activity monitoring
Qfiniti Expert
> eLearning
Qfiniti JASS
> Job applicant screening
Qfiniti Hosted Archive
Qfiniti Web Access
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
Introduction
Standard Edition
Contact Centre Edition
Enterprise Edition
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Introduction
Skills Management
Learning Management
Virtual Class
eLearning
Professional services
Consulting
Strategy and operational advice
Introduction
Strategy Realisation Consulting
Operational Consulting
QPC Integration
exchange data between your critical business systems
QPC Integration Layer
Services & support
Introduction
Account management
Support and engineering
Project management
Professional services
Ongoing relationships
Online support centre
Quorum user groups
Introduction
Workforce Management - Login
Autonomy etalk Qfiniti - Login
ICMI Public contact centre career training enquiry form
If you would like to enquire further about our public ICMI contact centre career training, please complete the form below and you will contacted within 2 – 3 working days. Alternatively you may contact
ashogan.ramsammy@qpc.com
Name
Company
Position
Phone
email
Address
I/We would like more information on the courses below:
CIAC Certified Strategic Leader (CCSL)
CIAC Certified Operations Manager (CCOM)
CIAC Certified Management Associate (CCMA)
CIAC Certified Management Consultant (CCMC)
related information
Brochures
QPC business overview
case studies
Vodafone's strategic MI investment
- QPC MIG Case Study
European fixed line, broadband and IPTV provider
- QPC MIG and Reveal reporting Case Study
North American residential and business telecomms
- QPC MIG WFM Integration Case Study
European bank - asset finance division
- QPC MIG and Reveal reporting Case Study
Bank of Scotland
- Autonomy etalk Qfiniti call and screen recording for quality management
Sky
- Autonomy etalk Qfiniti call and screen recording for quality management
Dell
- operational and strategy consulting
Xerox
- operational and strategy consulting
news & events
Vodafone's strategic approach to MI with QPC MIG recognised at Professional Planning Forum awards
Teleopti and QPC partner to help businesses dramatically improve service performance across their enterprise
Policing policy - getting resource management right - QPC feature from Criminal Justice Management magazine
Views on training from leading UK businesses, national qualification providers, performance improvement specialists and the sector skills council - QPC feature from Customer Management magazine
Speech analytics – what, how and why, why, why - QPC feature from callcentrehelper.com
Call recording: The essential questions - QPC feature from callcentrehelper.com
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