The CIAC Certified Operations Manager (CCOM) designation verifies demonstrated expertise in the operational management of a call centre. Professionals with a minimum of one year experience in a job role responsible for managing day-to-day, tactical operations of a call centre business are eligible to test for certification as a CIAC Certified Operations Manager.

Value of being A CIAC Certified Operations Manager

• Recognition as a top tier call centre manager and role model
• Validation of specialised operational call centre expertise
• Enhanced professional status and increased value
• Demonstrated ability to achieve performance objectives
• Commitment to excellence and continuous improvement

How to become a CIAC Certified Operations Manager
To achieve the CIAC Certified Operations Manager designation requires successful completion of a five part assessment process that validates mastery level professional competency in call centre operational leadership and management. Competence is defined by the Call Centre Operations Manager Competencies. These industry defined competencies delineate call centre specific job role knowledge, skills and attributes across four domains:

• People Management
• Call Centre Operations
• Customer Relationships
• Leadership and Business