products & services
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
Introduction

BTEC Career Path
> Stage 1
> Stage 2
> Stage 3
> Stage 4
> How it works
> Coaching & workshops
> Partner support

QPC Results
> Results Sales
> Results Service
> Results WFM

QPC Integration
Data exchange, capture and reporting systems
CTIA
Contact routing management information system, gateway and agent unified desktop
Services & support
Quorum user groups
training & development Career path and performance improvement focussed training and development to benefit your employees, your business and your customers
Introduction
QPC provides 2 different types of training and development services that will offer real benefits for your employees, your business and your customers alike:

BTEC Career Path - a 4 stage training and development programme that provides structured career development for those working within contact centres and customer services, from the point at which they join right through to being a manager.

QPC Results - improvement programmes targeted at sales, service and workforce management to dramatically increase the performance of your people - fast.