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QPC MIG
Front and back office management information for reporting, analysis and integration
Introduction
Technical overview
> Introduction
> Data Collection & Distribution Services
> Technology and compatible platforms
> Integrating systems
> Reporting and analytics
applications
> Analytics and reporting
solutions
> 3rd party reporting and
Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
platforms
QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
for office management
QPC Reveal Information
Communication Solutions
QPC Agent Interaction Centre
ICMI contact centre career training
Operational training
Introduction
Management Track
> Advancing Monitoring & Coaching
> Contact Centre Coaching
> Essential Skills & Knowledge
> Monitoring and Coaching
> WFM Boot Camp - NEW!!
> Smart Strategy
> Workforce Management
Supervisor Track
> ESK for Supervisors
Agent Track
> Skills and Knowledge Foundation for Agents
Registration
> Public Seminar enquiry form
Your QPC ICMI trainer
CIAC Certification
Globally recognised contact centre qualifications
Introduction
Certifications
> Strategic Leader
> Operations Manager
> Management Associate
> Management Consultant
Enquiry form
Workforce & Performance Management
Workforce Management
Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
Introduction
Qfiniti Observe
> Compliance Logging
> Quality Monitoring
Qfiniti Easylink
> Desktop triggers & capture
Qfiniti Advise
> Agent assessment
Qfiniti Survey
> Customer surveys
Qfiniti Explore
> Speech analytics
Qfiniti Assist
> Transaction assistance
Qfiniti Introspect
> Desktop activity monitoring
Qfiniti Expert
> eLearning
Qfiniti JASS
> Job applicant screening
Qfiniti Hosted Archive
Qfiniti Web Access
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
Introduction
Standard Edition
Contact Centre Edition
Enterprise Edition
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Introduction
Skills Management
Learning Management
Virtual Class
eLearning
Professional services
Consulting
Strategy and operational advice
Introduction
Strategy Realisation Consulting
Operational Consulting
QPC Integration
exchange data between your critical business systems
QPC Integration Layer
Services & support
Introduction
Account management
Support and engineering
Project management
Professional services
Ongoing relationships
Online support centre
Quorum user groups
Introduction
Workforce Management - Login
Autonomy etalk Qfiniti - Login
ICMI Public contact centre career training enquiry form
If you would like to enquire further about our public ICMI contact centre career training, please complete the form below and you will contacted within 2 – 3 working days. Alternatively you may contact
ashogan.ramsammy@qpc.com
Name
Company
Position
Phone
email
Address
I/We would like more information on the courses below:
Advancing Monitoring & Coaching
Contact Centre Coaching
ESK for Supervisors
Essential Skills & Knowledge
Monitoring and Coaching
WFM Boot Camp - NEW!!
Skills and Knowledge Foundation for Agents
Smart Strategy
Workforce Management
Our purpose for enquiring is that:
We would like to keep staff turnover low
We would like to meet performance objectives more frequently
We would like to improve our forecasting and scheduling accuracy
We would like to improve our coaching and monitoring capabilities
We would like to improve communication between agents, team leaders and managers
Our management team is interested in leadership training specifically for call centres
Our workforce management team would benefit from a greater understanding of the fundamentals of workforce management
Other or give a further description
We are looking to train our:
Agents
Team leaders
Supervisors
Managers
Workforce managers, planners and forecasters
Whole team or department
Other or give a further description
Please provide any further details of the areas you would like assistance with:
I would like to receive the ICMI newsletter announcing forthcoming courses throughout the year
related information
Brochures
Registration Form
Essential Principles of People Management
Advancing Contact Centre Quality Through Monitoring & Coaching
Contact Centre Coaching: A Practical Approach to Getting Results
Essential Skills & Knowledge for Effective Contact Centre Management
Essential Skills & Knowledge for Supervisors
Workforce Management Bootcamp
Measuring Contact Centre Effectiveness
Monitoring & Coaching for Improved Contact Centre Performance
Skills and Knowledge for Agents
Smart Strategy = Strong Leadership
Workforce Management: The Basics and Beyond
testimonials
"I would recommend this course not only to call centre managers but all functional area managers so as they can gain the 'complete picture' and know how/when they fit in".
Bianca Presutto, Training Manager
Stellar Call Centres
"The course met my expectations and then some. I found the content was fascinating being new to the call centre environment it was a great insight and have better geared me to lead my team to success. Thank you very much Rose, you have been a fantastic facilitator and your knowledge is thankfully received."
Fiona Bradshaw, Service Centre Manager,
MLC
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