ICMI training courses are facilitated by practicing professionals who have an unparalleled base of knowledge and experience. All instructors utilised are ICMI Certified Associates and among the contact centre industry’s best and brightest. Through their ongoing exposure to everyday contact centre challenges, they foster an interactive, real-world classroom atmosphere that ensures a rewarding and enjoyable learning experience.

"Unlock the secrets of the best contact centres and find out how to apply them in your organisation"

Graeme Gabriel - QPC Head of Professional Services.
A well known presenter and respected contact centre industry voice, Graeme has worked in the area for over 20 years. He also has over 10 years experience of working with workforce management systems and processes, gained both as head of planning at a well known travel company and as a consultant specialising in IEX TotalView.

Graeme has led QPC's Professional Services team since 2006 providing training on resource planning principles and systems, as well as business consulting on issues from the introduction of flexible working practices to back office workforce management.

The benefits of attending public seminars
Learn what the best contact centres are doing today and how they are preparing for tomorrow. Network with other management professionals from a wide variety of contact centre businesses. If you are a contact centre professional who wants to increase your value and help your organisation gain a competitive advantage, you can’t afford to miss these seminars.

Click here to view dates for next public seminar series