products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
ICMI contact centre career training
Operational training
CIAC Certification
Globally recognised contact centre qualifications
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
Introduction

Standard Edition

Contact Centre Edition

Enterprise Edition
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
QPC Integration
exchange data between your critical business systems
Services & support
Quorum user groups
training & development Career path and performance improvement focussed training and development to benefit your employees, your business and your customers
QPC Results
The Results performance improvement programmes are training and development solutions designed to dramatically increase the performance of your people - fast. Results programmes are complete solutions combining services, a proven method and a unique software skills management system. Together these will enable you to identify and develop the skills, knowledge and motivation needed to maximise individual performance. Results will also help you to successfully manage and maintain skills within your contact centre to improve consistency and maintain performance benefits over time. We have 3 Results programmes targeted at improving your contact centre's performance in 3 critical areas: