Vodafone's strategic MI investment - QPC MIG case study
Understand how a strategic new infrastructure for management information is generating a new level of insight about the customer’s journey through Vodafone’s 19 contact centre operations.
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European fixed line, broadband and IPTV provider - QPC MIG and Reveal case study
Using QPC’s MIG, a global telecommunications company was able to find the cause of major problems within their call routing infrastructure, problems that were creating both significant customer dissatisfaction and unnecessary operational costs
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North American telecomms provider - QPC MIG workforce management integration case study
Using QPC’s MIG, a leading North American telecommunications company was able to overcome the reporting limitations of their Cisco contact routing framework and successfully implement IEX TotalView workforce management to reduce costs and improve service
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European bank - asset finance division - QPC MIG and Reveal case study
With better management information one of Europe’s largest banks was able to identify the scale of their call transfer problem, locate what was causing this and discover how some of their agents were avoiding calls
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Dell - QPC consulting case study
Implementation of a new multi-tier customer support operation for the EMEA
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Xerox - QPC consulting case study
Creation of Xerox’s Telebusiness and web channel within the EMEA
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European mobile & broadband provider - QPC Integration Layer case study
A major international mobile and broadband supplier saved 2 administrative FTE and improved data accuracy by integrating their quality monitoring systems with their performance management solution using a QPC Integration Layer
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UK local government - QPC MIG workforce management integration case study
Bedfordshire County Council optimised costs and service levels with accurate data for their workforce management system from a Cisco contact routing platform
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