If you are a reporter on deadline and need some help fast the QPC Marketing Communications team is ready to assist you. We're here to share ideas, collaborate, provide industry information and put you in touch with our experts if needed. Our communications team is only a phone call or email away and can provide you with any information you need to complete your story or provide speakers on any of our specialist subjects:
Strategic issues
- Customer satisfaction
- Customer retention
- Reducing operating costs
- Reducing staff attrition
- Increasing efficiency
- Ensuring compliance
- Improving effectiveness
- Maximising customer value
- Improving quality of service
Change issues
- Contact centre creation
- Workforce optimisation
- Site consolidation
- Virtualisation
- Outsourcing
- CRM
- Sales process automation
- Automated service and IVR
- Telebusiness process migration
To contact the communications team:
email:
sales-na@qpc.com
QPC helps the world's leading companies like American Express, Bell Canada and Brasil Telecom to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals.
Our MI, office management, screen pop / soft phone and IEX TotalView enhancement solutions combined with consulting services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service environments.
QPC in the Americas has been founded on Perimeter Technology that has over 22 years experience of helping Fortune 500 companies such as the Royal Bank of Canada, Swiss Colony and AT&T to manage phone contact better with reliable and relevant management information systems.
As a company strong in research and development Perimeter built one of the first real-time management information systems for the Nortel DMS100 ACD, technology that was also subsequently used by other leading switch manufacturers including AT&T/Lucent, Siemens and NEC. Perimeter's MIS products have been deployed in more than 1000 contact centres worldwide.
Local support world class company
QPC in the Americas has been established to provide exceptional local support through offices in North America. QPC also works in the European, Asia Pacific and Middle East and African markets giving our customers the reassurance that our commitment to local support is backed up by the resources of a world class company working with leading businesses across the globe.
In the Americas our clients include:
Air Canada
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Province of Nova Scotia
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American Express
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Qwest Communications
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AT&T
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Royal Bank of Canada
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Bell Canada
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SaskTel
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Brasil Telecom
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SBC
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Caremark
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State of Florida
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Desjardins Visa
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State of Tennessee
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Embarq
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Swiss Colony
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Intel
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TD Bank
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Intuit
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Telus
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Library of Parliament
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UCLA
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MTS AllStream
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Unibanco
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Nextel Argentina
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Verizon
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