products & services
QPC MIS
Contact routing and ACD management information systems
QPC Back Office Management
MI for performance and workforce management
Introduction

QPC Desktop Connect
> QPC Trigger
> QPC Monitor
> QPC Process

QPC Work Management Centre

QPC Agent Activity Track
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Training & development
Career path, performance and operational training programmes
Consulting
Strategy and operational advice
Services & support
QPC Desktop Connect
Desktop Connect consists of 3 integrated modules:

QPC Desktop Connect Trigger - easily collect events from desktop applications to provide productivity and handle time information for documents, integrates with 3 party systems and adds additional functionality to existing applications

QPC Desktop Connect Monitor - understand in detail the activity that takes place on every agent's desktop

QPC Desktop Connect Process - see the business processes followed by individuals clearly so you can refine and optimise them