Available through a web browser, QPC AAT enables agents to 'self declare' their availability to do work, the number of tasks they have completed within a period and the type of work they are doing, Typically it is used in place of QPC Desktop Connect when desktop PCs are found to be incompatible with the system, for manual tasks where no PC application exists and for entry level solutions where detailed information on what applications are being used is not required.

The information input into QPC AAT by agents is normally used to understand:

• Work type - the kind of work e.g. responding to emails or order processing, that agents are carrying out
• Agent work state - what agents are doing e.g. ready, idle, working, logged in/out, at break etc
• Productivity - the number of tasks completed within a period
• Handle time - the amount of time taken to complete a task

This information is needed for both performance management and workforce management systems and processes.

The administration part of QPC AAT enables you to easily define what the self declaration categories are and to deploy these to all, or just some of, the agents within your enterprise. Data produced by QPC AAT is passed to the QPC MIG.