products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
QPC Office Management Solutions
Manage non-telephony work better and refine work proceses
> Introduction
> QPC Desktop Connect
> QPC Work Management
     Centre
> QPC Agent Activity Track
> QPC Reveal reporting
     for office management
QPC Reveal
Display and reporting solutions for PCs, wallboards and mobiles
QPC Agent Interaction Centre
Screen pop and soft phone for most ACDs and routing frameworks
Perimeter VU-ACD/100
ACD MIS for the Nortel DMS100
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Consulting
Strategy and operational advice
Services & support
QPC Office Management Solutions - Reveal Reporting
Using data from the QPC MIG the QPC Reveal Reporting system will enable you to analyse and report information how, when and where it's needed, for everyone from managers to agents. Information available in reports includes:
Workflow management
  • Task arrival rates
  • Task queue sizes
  • Task service levels and wait times
  • Task handle times and average handle times
Performance management
  • Individual / team / business unit productivity by task
  • Individual / team / business unit handle time and average handle by task
  • Individual / team / business unit availability
  • Individual / team / business unit occupancy
Application and process management
  • Individual / team / business application use
  • Sequence of events used to complete tasks