The QPC WMC is used to collect work offered by time period information for manual tasks, such as opening white mail, as well as tasks on systems like document management and scanning for example. Work offered information is essential for improving office workflow management as it enables you to understand service levels (wait times) and queue sizes. If used in conjunction with workforce management systems it will also enable you to forecast how many tasks will arrive in future and ultimately allow you to better align resources to tasks.

When working with manual processes the QPC WMC prompts an administrator to input how many tasks have arrived within the previous period, typically 30 minutes, via a web interface. Prompts can be set for any number of task types so that you can manage whatever workflows you want to.

Work offered data from systems is input into the QPC WMC through data collection services or data captured from desktop PC's using QPC Desktop Connect.

Information from the QPC WMC is made available for use through the QPC MIG.