The Work Management Centre (WMC) collects task arrival rate information. This information is typically used by MI reporting and workforce management applications, via QPC's MIG, for forecasting and ultimately scheduling purposes.

The WMC collects arrival rate information for manual tasks, such as white mail arrival, via a web interface that prompts an administrator to input how many tasks have arrived within the previous period, normally 30 minutes.

The WMC can also collect task arrival information from third party systems such as document scanning applications and CRM systems.