products & services
QPC MIS
Contact routing and ACD management information systems
QPC Back Office Management
MI for performance and workforce management
IEX TotalView Enhancements
Payroll management &
schedule fairness
Introduction

Aladdin Schedule Fairness

Saly Payroll Management
QPC Integration
Exchange data between your critical business systems
Training & development
Career path, performance and operational training programmes
Consulting
Strategy and operational advice
Services & support
Workforce Management - match agent resources with contact demand to reduce your organisation's personnel costs, provide the service that your customers demand and make your contact centre a better place to work
Introduction
QPC provide 2 solutions to add functionality to the IEX TotalView workforce management system:

QPC Aladdin - allows you to automate the process of managing fair schedule assignment by allocating points to different work times that reflect their desirability (typically less desirable work times will have higher points associated with them). Points accrued by each agent for their times worked are used by Aladdin to automatically rank agents and update TotalView accordingly.

QPC Saly - allows you to automate the process of converting schedules, or ACD log on/off information, held in your IEX TotalView workforce management system into time worked information. This can also be combined automatically with pay rate information for the periods worked so you can make sure wage payments are correct and reduce the cost of calculating these.