products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
QPC Office Management Solutions
Manage non-telephony work better and refine work proceses
QPC Reveal
Display and reporting solutions for PCs, wallboards and mobiles
QPC Agent Interaction Centre
Screen pop and soft phone for most ACDs and routing frameworks
Introduction
Perimeter VU-ACD/100
ACD MIS for the Nortel DMS100
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Consulting
Strategy and operational advice
Services & support
QPC Agent Interaction Centre
The QPC Agent Interaction Centre provides an agent screen pop with data from the QPC MIG and other systems, such as CRM, to reduce transaction handle time and improve the quality of service that agents provide.