To collect information from, and distribute data to, third party systems the QPC MIG uses software connectors called Data Collection and Distribution Services.

The basic functionality of the QPC MIG, supplying contact handling data for reporting, analysis and systems integration, is provided through the use of Data Collection Services. These take real-time event information from ACDs and contact routing frameworks (this can be through Telephony Servers / Peripheral Gateways or direct from ACDs) and process this so that generic representations of call and agent activities can be provided for both real-time and historical purposes. For historical applications data is stored in a schema that has been optimised, through many years of practical use, to meet the reporting, analytics and integration needs of contact centres.

For non-telephony activity (office or back office work) data can be collected through either a Collection Service that connects to a work system (such as CRM) direct through a central server (if functionality within that system exists to provide work processing information), or, to desktop applications and manual processes via the QPC Office Management Solutions. Using the QPC Office Management Solutions method also allows additional information on applications used and processes followed to be reported by the QPC Reveal Reporting application.

Data Distribution Services typically rearrange, calculate and present information in a way that is suitable for target systems. They are suitable for both real-time and historical applications. A typical example of where a Data Distribution Service would be used is when historical and real-time contact handling data from a contact routing framework is needed for a workforce management system

Data Collection and Distribution Services exist for many contact centre systems and new ones can be quickly created to meet customers' needs.