products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
Introduction

Technical overview
> Introduction
> Data Collection & Distribution        Services
> Technology and compatible        platforms
> Integrating systems
> Reporting and analytics
     applications
> Analytics and reporting
     solutions
> 3rd party reporting and
     Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
     platforms
QPC Office Management Solutions
Manage non-telephony work better and refine work proceses
QPC Reveal
Display and reporting solutions for PCs, wallboards and mobiles
QPC Agent Interaction Centre
Screen pop and soft phone for most ACDs and routing frameworks
Perimeter VU-ACD/100
ACD MIS for the Nortel DMS100
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Consulting
Strategy and operational advice
Services & support
QPC MIG - HR Manager
Some systems integration, analytics and reporting applications of data within the QPC MIG require that related human resource (HR) information be available as well. The QPC MIG - HR Manager makes it easy to input and maintain HR information, such as agent names, the ACD log in that they use, the sites that they work from and the business units / teams they belong to etc.

The QPC MIG can also supply just HR information (without associated contact / work data) to other contact systems (such as Quality Monitoring & CRM) to remove the need for entering information into many systems, keep these synchronised and reduce input errors.