products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
Introduction

Technical overview
> Introduction
> Data Collection & Distribution        Services
> Technology and compatible        platforms
> Integrating systems
> Reporting and analytics
     applications
> Analytics and reporting
     solutions
> 3rd party reporting and
     Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
     platforms
QPC Office Management Solutions
Manage non-telephony work better and refine work proceses
QPC Reveal
Display and reporting solutions for PCs, wallboards and mobiles
QPC Agent Interaction Centre
Screen pop and soft phone for most ACDs and routing frameworks
Perimeter VU-ACD/100
ACD MIS for the Nortel DMS100
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Consulting
Strategy and operational advice
Services & support
Introduction
The QPC MIG is used to provide a single comprehensive, accurate, interrelated and accessible data resource for reporting, analysis and system integration purposes. Normally it is used by enterprises with contact routing infrastructures that are comprised of ACDs, contact routing frameworks and IVRs from a mixture of suppliers including:
  • IVR and ASR - typically Nortel MPS, Genesys GVP, Cisco CVP, Aspect CSS, Avaya IR, Intervoice Omvia, Nuance and Syntellect
  • ACDs and contact routing frameworks - normally from manufacturers such as Aspect, Avaya, Nortel, Siemens, Cisco and Genesys


Diagram 1 - QPC MIG is used to provide data for reporting, analysis and system integration purposes typically by organisations with many different office work / contact handling technologies and sites

Using the QPC Office Management Solutions, and custom built Data Collection Services, the QPC MIG can also collect data from most non voice / multimedia applications within office workflows such as email applications, CRM systems and Document Management Systems (DMS).