products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
QPC Office Management Solutions
Manage non-telephony work better and refine work proceses
QPC Reveal
Display and reporting solutions for PCs, wallboards and mobiles
QPC Agent Interaction Centre
Screen pop and soft phone for most ACDs and routing frameworks
Perimeter VU-ACD/100
ACD MIS for the Nortel DMS100
Introduction
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Consulting
Strategy and operational advice
Services & support
training & development Career path and performance improvement focussed training and development to benefit your employees, your business and your customers
Coaching and Workshops
Our training teams have many years experience of providing both facilitator and employee training within contact centre and customer service environments. They provide effective and efficient coaching and workshop support so that your employees and your business get the most from your investment in the BTEC Career Path.