products & services
QPC MIS
Contact routing and ACD management information systems
QPC Back Office Management
MI for performance and workforce management
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Training & development
Career path, performance and operational training programmes
Introduction

BTEC Career Path
> Stage 1
> Stage 2
> Stage 3
> Stage 4
> How it works
> Coaching & workshops
> Partner support

QPC Results
> Results Sales
> Results Service
> Results WFM

Resource Planning -
intraday management

Resource Planning 456
Consulting
Strategy and operational advice
Services & support
training & development Career path and performance improvement focussed training and development to benefit your employees, your business and your customers
Coaching and Workshops
Our training teams have many years experience of providing both facilitator and employee training within contact centre and customer service environments. They provide effective and efficient coaching and workshop support so that your employees and your business get the most from your investment in the BTEC Career Path.