products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
QPC Office Management Solutions
Manage non-telephony work better and refine work proceses
QPC Reveal
Display and reporting solutions for PCs, wallboards and mobiles
QPC Agent Interaction Centre
Screen pop and soft phone for most ACDs and routing frameworks
Perimeter VU-ACD/100
ACD MIS for the Nortel DMS100
Introduction
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Consulting
Strategy and operational advice
Services & support
training & development Career path and performance improvement focussed training and development to benefit your employees, your business and your customers
Stage 3 - BTEC CP Certificate for Team Leaders/Supervisors
BTEC Stage 3 has been created to develop and grow the Contact Centre leaders of today and the future, and to continue to bring professionalism to the Contact Centre industry. The blended learning and facilitated workshop approach allows individuals to build upon their experiences and identify best practice to implement in the workplace. The programme provides the principles to:
  • competently lead a team
  • improve and implement service levels
  • have skills to coach, build and develop excellent team practice
  • work to a common professional standard
  • work as part of a team
Programme overview and pre-requisites
It is envisaged that this stage will lead delegates onto further learning and development, including other customer service / contact centre qualifications or Stage 4 of the BTEC Career Path for Contact Centres:
  • there are no pre-requisites for the programme
  • nine work-based modules including: leadership, coaching, team building, managing people and communication
  • four workshops to use experience in developing and implementing best practice