products & services
QPC MIS
Contact routing and ACD management information systems
QPC Back Office Management
MI for performance and workforce management
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Training & development
Career path, performance and operational training programmes
Introduction

BTEC Career Path
> Stage 1
> Stage 2
> Stage 3
> Stage 4
> How it works
> Coaching & workshops
> Partner support

QPC Results
> Results Sales
> Results Service
> Results WFM

Resource Planning -
intraday management

Resource Planning 456
Consulting
Strategy and operational advice
Services & support
training & development Career path and performance improvement focussed training and development to benefit your employees, your business and your customers
Introduction
QPC provides 3 different types of training and development services that will offer real benefits for your employees, your business and your customers alike:

BTEC Career Path - a 4 stage training and development programme that provides structured career development for those working within contact centres and customer services, from the point at which they join right through to being a manager.

QPC Results - improvement programmes targeted at sales, service and workforce management to dramatically increase the performance of your people - fast.

Operational training - fun, interactive courses designed to develop your understanding and practice of workforce management, covering generic fundamentals to creating your own strategy.