products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
QPC Office Management Solutions
Manage non-telephony work better and refine work proceses
QPC Reveal
Display and reporting solutions for PCs, wallboards and mobiles
QPC Agent Interaction Centre
Screen pop and soft phone for most ACDs and routing frameworks
Perimeter VU-ACD/100
ACD MIS for the Nortel DMS100
Introduction
IEX TotalView Enhancements
Payroll management &
schedule fairness
QPC Integration
Exchange data between your critical business systems
Consulting
Strategy and operational advice
Services & support
training & development Career path and performance improvement focussed training and development to benefit your employees, your business and your customers
QPC Results
The Results performance improvement programmes are training and development solutions designed to dramatically increase the performance of your people - fast. Results programmes are complete solutions combining services, a proven method and a unique software skills management system. Together these will enable you to identify and develop the skills, knowledge and motivation needed to maximise individual performance. Results will also help you to successfully manage and maintain skills within your contact centre to improve consistency and maintain performance benefits over time. We have 3 Results programmes targeted at improving your contact centre's performance in 3 critical areas: