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QPC MIS
Contact routing and back office Management Information Systems
Introduction
Technical overview
> Introduction
> Data Collection & Distribution Services
> Technology and compatible platforms
> Integrating systems
> Reporting and analytics
applications
> Analytics and reporting
solutions
> 3rd party reporting and
Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
platforms
QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
for office management
QPC Reveal Information
Communication Solutions
QPC Agent Interaction Centre
QPC Contact Now
Hosted Oracle Contact Center Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
Introduction
Benefits of a hosted solution
Oracle CCA overview
ICMI seminars
Operational training
ICMI seminars
> Advancing Quality
> Essential Skills & Knowledge
> Essential Skills & Knowledge for Team Leaders
> Smart Strategy
> WFM Boot Camp
> Workforce Management
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
Introduction
Customer Interaction Center
Messaging Interaction Center
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
Introduction
Qfiniti Observe
> Compliance Logging
> Quality Monitoring
Qfiniti Easylink
> Desktop triggers & capture
Qfiniti Advise
> Agent assessment
Qfiniti Survey
> Customer surveys
Qfiniti Explore
> Speech analytics
Qfiniti Assist
> Transaction assistance
Qfiniti Introspect
> Desktop activity monitoring
Qfiniti Expert
> eLearning
Qfiniti JASS
> Job applicant screening
Qfiniti Hosted Archive
Qfiniti Web Access
Training
> System User Training
> Administration User Training
QPC VU-ACD
MI system for the Nortel DMS100 ACD
Introduction
Introductory training
Full training
VU-ACD Hosted
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Introduction
Skills Management
Learning Management
Virtual Class
eLearning
Professional services
Services & support
Introduction
Account management
Support and engineering
Professional services
Ongoing relationships
Contact QPC Asia-Pacific
The information within this contact request form will be sent to our Asia-Pacific office. If you are based outside of the Asia-Pacific region please select one of the regions, from the links at the top right of this page, that best describes where you are situated and complete a new 'Contact Me' request from there.
We aim to answer all email enquiries within 4 hours during normal office hours. If you wish to speak to someone from our Asia-Pacific office immediately (within normal office hours) please go to the Contact Us section for a list of contact numbers and addresses.
To obtain further information, and to get one of our team to call you back, please complete the form below. Fields marked with a * must be completed.
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Which solutions would you like to find out more about?
Autonomy etalk Qfiniti
Interactive Intelligence
QPC MIS
Back Office Management
QPC Contact Now
Séntrel
ICMI Seminars
Do you require an answer to a specific question or just a brochure? Type your enquiry into the text box below and click on Submit
related information
Brochures
QPC business overview
case studies
Vodafone's strategic MI investment
- QPC MIG case study
Contact People home based agent solution provider
- QPC Contact Now contact management case study
European fixed line, broadband and IPTV provider
- QPC MIG and Reveal reporting case study
North American residential and business telecomms
- QPC MIG WFM integration case study
European bank - asset finance division
- QPC MIG and Reveal reporting case study
Australian large government organisation
- etalk case study
news & events
World renown service thought leader Brad Cleveland to share his insights about contact centres with QPC customers
Survey confirms better service for QPC customers for the 5th year running
Vodafone's strategic approach to MI with QPC MIG recognised at Professional Planning Forum awards
QPC launch Contact Now™ hosted Oracle Contact Center Anywhere multimedia contact platform
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