QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Consulting
Strategy and operational advice
ICMI seminars
Operational training
Interactive Intelligence
Integrated IP voice, fax, IVR, recording, dialler and workforce management
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Services & support
about us
QPC has gained a worldwide reputation for technology innovation and service excellence within the contact centre and customer service sectors over 25 years
Introduction
QPC helps leading Asia Pacific companies like Westpac, Telstra and National Austrailia Bank to improve business performance by enabling their customer service operations to surpass their operational and strategic goals.

Our workforce optimisation solutions, contact management systems and educational services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service environments.

Local support, world class company
QPC was established in Australia in 1990 as Callscan and has maintained its place at the very heart of the growth of the contact centre industry within the Asia Pacific region ever since. Today, QPC also has offices in Europe and the Middle East-Africa providing exceptional local support and the reassurance that this commitment is backed up by the resources of a truly world class company.

Our Clients
Australia Post
Maroochy Shire Council
Brisbane City Council
Mindpearl
Citec
National Australia Bank
Citistreet
Office of State Revenue (QLD)
Dodo
Primus
Energex
Qsuper
Excelior
South East Water
Fuji Xerox
Telstra
Hogan Marketing
UCMS