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QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Introduction
Skills Management
Learning Management
Virtual Class
eLearning
Professional services
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
Introduction
Qfiniti Observe
> Compliance Logging
> Quality Monitoring
Qfiniti Easylink
> Desktop triggers & capture
Qfiniti Advise
> Agent assessment
Qfiniti Survey
> Customer surveys
Qfiniti Explore
> Speech analytics
Qfiniti Assist
> Transaction assistance
Qfiniti Introspect
> Desktop activity monitoring
Qfiniti Expert
> eLearning
Qfiniti JASS
> Job applicant screening
Qfiniti Hosted Archive
Qfiniti Web Access
Training
> System User Training
> Administration User Training
QPC Consulting
Strategy and operational advice
Introduction
Strategy Realisation Consulting
Operational Consulting
ICMI seminars
Operational training
ICMI seminars
> Smart Strategy
> Essential Skills & Knowledge
> Monitoring & Coaching
> Workforce Management
> Enquiry Form
Interactive Intelligence
Integrated IP voice, fax, IVR, recording, dialler and workforce management
Introduction
Enterprise Interaction Center
Customer Interaction Center
Messaging Interaction Center
VU-ACD
Management information system for Telstra CustomNet
VU-ACD
> Intro training
> Full training
VU-ACD Hosted
Services & support
Introduction
Account management
Support and engineering
Professional services
Ongoing relationships
Case studies (chronological order)
BSkyB etalk Case Study
- British Sky Broadcasting (Sky) operates the largest digital television platform in the UK and Ireland and is a leading broadcaster of sports, movies, entertainment and news.
British Sky Broadcasting (Sky) operates the largest digital television platform in the UK and Ireland and is a leading broadcaster of sports, movies, entertainment and news.
etalk Case Study - Government organisation
- Large government organisation improves customer and employee satisfaction
Large government organisation improves customer and employee satisfaction
Xerox
- QPC Consulting Case Study
Creation of Xerox’s Telebusiness and web channel within the EMEA.
Dell Computer Corporation
- QPC Consulting Case Study
Implementation of a new multi-tier customer support operation for the EMEA.
case studies
Dell Computer Corporation
- QPC Consulting Case Study
Xerox
- QPC Consulting Case Study
etalk Case Study - Government organisation
- Large government organisation improves customer and employee satisfaction
BSkyB etalk Case Study
- British Sky Broadcasting (Sky) operates the largest digital television platform in the UK and Ireland and is a leading broadcaster of sports, movies, entertainment and news.
news & events
Pitman Training chooses hosted QPC Séntrel Learning Management System for its new Management Professional learning programme
QPC Séntrel Total Capability Management system wins Best Product at the 2008 European Call Centre Awards
QPC launches Back Office, Home Working and eLearning solutions at Call Centre Expo 2008
QPC buys Perimeter Technology
Bace One to help companies improve sales, compliance and customer retention with Autonomy advanced multimedia recording and speech analytics
Autonomy etalk Receives 2008 CRM Excellence Award
QPC sells European and Asia Pacific IEX TotalView workforce management practices to NICE.
Greater Building Society improves forecast accuracy and achieves substantial productivity gains
AAPT enjoys productivity and efficiency gains
etalk Performance IMPACT Selected By Mindpearl
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