Vodafone's strategic MI investment - QPC MIG case study
Understand how a strategic new infrastructure for management information is generating a new level of insight about the customer’s journey through Vodafone’s 19 contact centre operations
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Contact People home based agent solution provider - QPC Contact Now contact management case study
Contact People, a leading Australian home based agent managed service provider, optimised telephony costs, improved agent availability with greater system reliability and gave their clients better management information using QPC Contact Now as a hosted solution on pay-as-you-go contract
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European fixed line, broadband and IPTV provider - QPC MIG and Reveal reporting case study
Using QPC’s MIG, a global telecommunications company was able to find the cause of major problems within their call routing infrastructure, problems that were creating both significant customer dissatisfaction and unnecessary operational costs
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North American residential and business telecomms - QPC MIG WFM integration case study
Using QPC’s MIG, a leading North American telecommunications company was able to overcome the reporting limitations of their Cisco contact routing framework and successfully implement IEX TotalView workforce management to reduce costs and improve service
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European bank - asset finance division - QPC MIG and Reveal reporting case study
With better management information one of Europe’s largest banks was able to identify the scale of their call transfer problem, locate what was causing this and discover how some of their agents were avoiding calls
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Bedfordshire Council, UK - QPC MIG WFM integration case study
Bedfordshire County Council optimised costs and service levels with accurate data for their workforce management system from a Cisco contact routing platform
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Dell Computer Corporation - QPC Consulting Case Study
Implementation of a new multi-tier customer support operation for the EMEA.
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Xerox - QPC Consulting Case Study
Creation of Xerox’s Telebusiness and web channel within the EMEA.
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Australian large government organisation - etalk case study
Large government organisation improves customer and employee satisfaction
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British Sky Broadcasting (Sky) - etalk case study
British Sky Broadcasting (Sky) operates the largest digital television platform in the UK and Ireland and is a leading broadcaster of sports, movies, entertainment and news
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