QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Consulting
Strategy and operational advice
ICMI seminars
Operational training
Interactive Intelligence
Integrated IP voice, fax, IVR, recording, dialler and workforce management
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Services & support
case studies
Case studies (chronological order)
BSkyB etalk Case Study - British Sky Broadcasting (Sky) operates the largest digital television platform in the UK and Ireland and is a leading broadcaster of sports, movies, entertainment and news.
British Sky Broadcasting (Sky) operates the largest digital television platform in the UK and Ireland and is a leading broadcaster of sports, movies, entertainment and news.

etalk Case Study - Government organisation - Large government organisation improves customer and employee satisfaction
Large government organisation improves customer and employee satisfaction

Xerox - QPC Consulting Case Study
Creation of Xerox’s Telebusiness and web channel within the EMEA.

Dell Computer Corporation - QPC Consulting Case Study
Implementation of a new multi-tier customer support operation for the EMEA.

Bedfordshire Council, UK - QPC MIG Case Study
Bedfordshire County Council optimised costs and service levels with accurate data for their workforce management system from a Cisco contact routing platform

bank - asset finance division - QPC MIG and Barista reporting Case Study
With better management information one of Europe’s largest banks was able to identify the scale of their call transfer problem, locate what was causing this and discover how some of their agents were avoiding calls

residential and business telecomms provider - QPC MIG WFM Integration Case Study
Using QPC’s MIG, a leading North American telecommunications company was able to overcome the reporting limitations of their Cisco contact routing framework and successfully implement IEX TotalView workforce management to reduce costs and improve service

fixed line, broadband and IPTV provider - QPC MIG and Barista reporting Case Study
Using QPC’s MIG, a global telecommunications company was able to find the cause of major problems within their call routing infrastructure, problems that were creating both significant customer dissatisfaction and unnecessary operational costs