products & services
QPC MIS
Contact routing and back office Management Information Systems
QPC Contact Now
Hosted Oracle Contact Center Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
Teleopti CCC
Workforce management
ICMI seminars
Operational training
CIAC Certification
Globally recognised contact centre qualifications
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
QPC VU-ACD
MI system for the Nortel DMS100 ACD
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Services & support
QPC MIG Manage your front & back offices better with innovative, comprehensive and accurate data and reporting
QPC Office Solutions Better manage tasks like form processing and handling white mail
Quality monitoring, logging, speech analytics Autonomy etalk Qfiniti Integrated solutions with customer surveys, transaction assistance and eLearning to improve quality and agent performance, deliver business intelligence and ensure compliance
QPC Contact Now Oracle Contact Centre Anywhere as a hosted solution to make it easy to get integrated IP voice, email, chat, fax, IVR, dialler and call recording
workforce management Teleopti CCC Accurately match contact demand with agent resources to improve service & reduce costs
ICMI Seminars Proven training courses to give your people the skills they need to improve your contact centre