If you are a reporter on deadline and need some help fast the QPC Marketing Communications team is ready to assist you. We're here to share ideas, collaborate, provide industry information and put you in touch with our experts if needed. Our communications team is only a phone call or email away and can provide you with any information you need to complete your story or provide speakers on any of our specialist subjects:

• Customer management issues, e.g. customer relationship management and acqusition vs retention
• Contact centre general issues, e,g. staff retention
• Capability management
• Personnel performance management and improvement
• Training and education for customer service
• Quality management within contact centres
• Human resources issues, e.g. introduction of flexible and part time working practices within customer service environments
• Outsourcing
• Home working
• Automated service issues e.g. web service and automated call response
• Virtualisation
• Technology e.g. call recording, eLearning, search and information access, workforce management and contact management etc

Contact us 
To contact our communications team direct: email: info-ap@qpc.com call: Scott Chambers on +61 (3) 9239 5631.
 
About QPC
QPC helps leading Asia Pacific companies like Telstra and National Australia Bank to improve business performance by enabling their customer service operations to surpass their operational and strategic goals.

Our MI, contact management, workforce optimisation and capability management systems combined with education and training services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service environments.

Local support, world class company
QPC was established in Australia in 1990 as Callscan and has maintained its place at the very heart of the growth of the contact centre industry within the Asia Pacific region ever since. Today, QPC also has offices in Europe, the Middle East-Africa and North America providing exceptional local support and the reassurance that this commitment is backed up by the resources of a truly world class company.