products & services
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Consulting
Strategy and operational advice
Introduction

Strategy Realisation Consulting

Operational Consulting
ICMI seminars
Operational training
Interactive Intelligence
Integrated IP voice, fax, IVR, recording, dialler and workforce management
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Services & support
Introduction
QPC provides expert consulting services to enable you to make better people, process and technology changes to align your service organisation to both your operational and strategic objectives:

Strategy Realisation Consulting - knowledge and guidance from experts for those who want to explore different ways to achieve their strategic objectives such as cost reduction, service improvement and customer retention, through macro changes like virtualisation, introduction of automated service, outsourcing and starting new contact centres.

Operational Consulting - in depth advice for those who want to concentrate on operational areas and objectives, such as increasing first call resolution by getting routing right, improving quality through call recording and reducing costs with better workforce management.