Based on the award winning Oracle Contact Center Anywhere (CCA) system, with NEC IP telephony, QPC Contact Now is a hosted, highly scalable, multichannel contact management solution that will enable you to communicate more effectively and efficiently with your customers.

Contact Now enables routing, queuing and distribution of phone calls, e-mail, chat, fax, and Web communications to agents anywhere in your enterprise, whether in the contact centre, a remote location or at home. It also provides interactive voice response (IVR), preview / predictive dialling and call recording so that the additional key functionality, required by advanced contact centres, is available on a single platform to unify your communication system.

What's more, because Contact Now is a hosted solution, you can get all the advanced functionality that this feature rich system has to offer on a 'per-agent per-month' basis to help you manage your capital expenditure better. Hosting also means that we’ll look after the system's software and hardware for you in our data centre. This removes the costs and delays typically caused by training IT staff, implementing software/hardware, keeping this up to date and carrying out essential backups and maintenance. Our expert support and professional services are also included in the package.