Getting your contact management platform as a pay-as-you-go hosted solution will provide many benefits for your business and your customers:

First year cash saving - A pay-as-you-go hosted solution eliminates the need for high start up costs like purchasing expensive software and hardware as well as costs associated with installation.

Optimised operating costs - With the per-agent per-month fee you’ll easily be able to flex the number of agents you are paying for to meet your organisation’s growth or shrinkage. This avoids the risk of tying up cash in licences that your organisation does not yet, or no longer, requires. But, still gives you the flexibility to grow as and when you want to.

A hosted solution also removes ongoing operating costs typically caused by training new IT staff to make sure essential skills are always available, keeping software / hardware up to date and carrying out essential backups and maintenance.

No capital expenditure - The pay-as-you-go solution requires no capital expenditure delivering significant cash-flow benefits for your organisation.

Quick and easy implementation - Our hosted solution can be deployed rapidly into your contact centre as it removes the delays typically caused by training IT staff and implementing both new software and hardware at your site.

Minimum impact on IT resource - With a hosted contact management solution there is only a minimum resource requirement from within your IT department. Contact Now also removes the ongoing IT headaches of keeping software up to date and carrying out essential backup and maintenance work.

Reliability guaranteed - Reliability is key to delivering any managed service and with QPCs considerable expertise in providing hosted systems you can be sure of a service that is always there when required. Naturally, our hosted service is subject to service level agreements (SLAs), which ensure your company can access and use it continuously.

Always up to date - with a hosted solution you are kept up to date with the latest features and releases of the system without potentially painful migration and investments in newer versions. Having a hosted service also means that QPCs expert engineering and support team handles any upgrades and service issues that may arise.