Interactive Intelligence's solutions are modular and built with award-winning technology at the cutting edge of contact management to deliver flexible, easy-to-manage alternatives to proprietary multi-box hardware solutions:

• Single, "all-in-one" platform for lower costs and simplified administration / maintenance
• Support for multi-channel processing for improved customer service and quality assurance (true end-to-end report / tracking across media types)
• Standards-based architecture for maximum interoperability and investment protection
• Software-based approach for flexible customisation, a faster customer response time and a seamless migration to VoIP/SIP

Solutions for your business
Interactive Intelligence’s solutions are ideal for contact centres, small to medium-sized businesses, global 1,000 organisations and large distributed enterprises, including those with remote and mobile workers:

• Customer Interaction Center® (CIC) – IP contact management for contact centres
• Enterprise Interaction Center® (EIC) - IP telephony for businesses and multisite enterprises
• Messaging Interaction Center® (MIC) - unified communications and messaging
• Vocalite® - interactive voice response (IVR) and speech recognition
• Interaction Dialer® - outbound/blended dialling and campaign management
• Interaction Recorder® - multimedia recording and scoring for quality management and logging
• Interaction Director® - network-based pre- and post-call routing ("intelligent multi-site routing")
• e-FAQ® - web self-service and e-mail response management (ERMS)

History of innovation
Interactive Intelligence has been at the forefront of contact management for 10 years with many "first-to-market" innovations:

• 1997: First converged voice/data communications application software suite to run on a Windows platform
• 2000: First open (LDAP-based), software-based unified communications product (unified messaging, presence management, find-me/follow-me, etc.) to scale to hundreds of thousands of messaging users
• 2002: First converged communications application software suite to fully incorporate the session initiation protocol (SIP) - today, the industry standard for VoIP
• 2003: First converged communications application software suite to incorporate Intel's Host Media Processing software (HMP) for an all-software VoIP solution - resulted in Gartner's October 2003 report, "Interactive Intelligence Leads in All-Software IP Telephony"
• 2004: First all-Microsoft IP-PBX for SMBs (Vonexus/EIC)
• 2005: First converged communications application software suite to incorporate SIP Interaction Media Server™ and administrative enhancements for unmatched VoIP deployment scalability, reliability and cost-effectiveness.

Interactive Intelligence's solutions have been built from the ground up using open standards and are designed to centralise interaction processing across all channels. The architecture has also been designed to extend the interaction experience to personnel beyond the customer service department with built-in business user applications that run on the same platform. In contrast to competitive solutions, this unique architecture enables organisations to provide a common, channel-independent customer experience without costly and complex integration requirements, replication of systems or vendor lock-in.

About Interactive Intelligence
Interactive Intelligence was founded in 1994 by Dr. Donald E. Brown and employs over 350 people serving more than 1,500 customers worldwide. Their solutions serve many well known brand name customers internationally including Amway, BMW, Ceridian, Computershare, Eli Lilly, Honda, PeopleSoft, Research In Motion (RIM) and Volvo.

The company began licensing its products in 1997 and has grown in total revenues from $1.6 million in 1997 to $62.9 million in 2005. In addition to a mature and expansive reseller channel, Interactive Intelligence also offers a global support organisation (GSO) with about 70 support engineers staffing offices in the North American, European and Asia Pacific regions.

Recent Interactive Intelligence awards include, Software Magazine's 2005 Top 500 Global Software and Services Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Centre product award, Frost & Sullivan's 2005 Excellence in Technology of the Year Award, Network Computing magazine's 2005 Editor's Choice award, Customer Inter@ction Solutions Magazine's 2005 IP Contact Centre Technology Pioneer Award, the Network World 200, and 2005 Product of the Year awards from Internet Telephony and Customer Inter@ction Solutions magazines.

Interactive Intelligence has also been consistently ranked by leading analyst group Gartner among its top ten vendors within the enterprise messaging, contact centre and enterprise telephony markets.