The Vonexus Enterprise Interaction Center™ is standards-based software designed to do everything PBX hardware can't.

• 100% Microsoft®-based IP PBX communications.
• One complete system for the mid-sized enterprise (100 – 1,000 users).

If you have over 1,000 users, please see our Customer Interaction Center (CIC) solution.

SIP-architected VoIP. IP PBX call capability. Pre-integrations to Microsoft applications and .NET Clients. Web chat, unified messaging, e-mail routing, presence management and remote access.

A complete, fully-integrated system out of the box... for powerful IP business communications.

Reach beyond business as usual.
Make your enterprise an interaction centre.

Traditional PBX phone equipment was never made for voice over IP (VoIP) and open standards like SIP. Vonexus Enterprise Interaction Center, however, is a pre-integrated IP PBX application suite and phone system designed for VoIP and SIP out of the box. More than that, Vonexus EIC gives your enterprise everything it needs for "new-age" business communications.

Total voice and data management for unified communications
Start with a SIP-supported network to converge Vonexus EIC's robust phone features and your communications applications. Thereafter, equip from 100 to 1,000 users to manage calls plus e-mails, faxes, Web interactions, and valuable business and customer information.

Microsoft applications integration
Leverage Vonexus EIC's open standards to integrate to Microsoft Outlook® and Exchange Server for e-mail and unified messaging, to Microsoft® Dynamics™ CRM and GP (Great Plains®), and to products from the Windows® Server System and Windows Mobile® lineups as needed.

One system enterprise-wide
Vonexus EIC's integrated platform architecture lets your business easily unify branch offices, departments, workgroup "contact centre" operations, information workers and remote and mobile employees for enhanced collaboration, productivity and customer service.

Vonexus EIC. Microsoft-based IP communications for Business Beyond Usual.

Out of the box, the packaged Vonexus EIC solution is capable of automating virtually every aspect of business communication, with the Vonexus EIC platform itself providing the central point of control for all communication media types as well as enterprise business processes.

The Interaction Center Platform enables Vonexus EIC to capture and processes every communication event uniformly - an incoming or outgoing call, an outbound fax, an online Web chat or callback request, a call transferred from one extension to another, etc. - eliminating the need for traditional "multi-box" hardware systems such as a PBX, automatic call distributor (ACD), Web server, fax machine and so on.